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Frequent
Asked Questions
What is the purpose of this service?
This service is established by whoownsthatproperty.com to enable members of the public to search for title registers, title plans and other related documents stored by Her Majesty’s Land Registry.
There are many reasons and uses for the information provided by whoownsthatproperty.com including
About
the Property Register.
This is one of the main Title Deed Documents consisting of 3 sections and contains information on the property including:
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- List of registered documents
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- Purchase price if registered after
April 2000
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- Mortgages details (if any) and
charges
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About
the Title Plan.
This is the second main Title Deeds document and shows an outline (boundary) of the property and its location in relation to other neighboring buildings and properties. In some cases this document will also contain makings referred to in the Title Register.
Registered
Documents. 
These are Transfers, Agreements, Conveyances, Deeds etc… These documents are only available to buy only when mentioned in the Title Register as ‘copy filed’ or ‘copied into the Certificate’. We will automatically advice you on the availability of these documents when we supply you with the Title Register.
About
Boundary Disputes
In cases of Boundary Disputes we will obtain copies of the Property Register and Title Plan for both your property as well as for the neighbouring property so you are able to inspect the extent of both properties yourself. Very often this will lead to the dispute being settled without having to go through a costly legal battle. The Official documents we supply will also prove valuable in case of legal action.
How
Long Will A Search Take?
Search resulted will be forwarded to you electronically (as a PDF document) within 24hrs of receiving the instructions (except on holidays and weekends). In the rare event of delays (in cases where additional enquiries have to be made) you will be notified immediately by email and will be kept abreast of search progress.
Will
the Owner of the property know that a search is being conducted?
No. The owner of the foresaid property will not know that a search is being conducted on their property.
We respect your privacy. We will treat all information obtained about our customers with strictest of confidence. Neither we nor any of our associated companies sell, rent or trade to third parties any information obtained from our customers.
Please refer to our confidentiality policy for further information.
Unregistered
Land
About 82% of properties in England and Wales are registered and this figure is steadily increasing as properties are being registered on a daily basis.
You will be refunded (by way of a bank cheque) in case the property in question is unregistered. Please refer to our Refund Policy for further information.
What is an ‘Official Copy’ ?
We only supply Official Copy documents which are watermarked by Her Majesty’s Land Registry and are acceptable and admissible in a Court of Law. The Official Copy documents we supply often contain more details than ‘extract documents’ supplied by other websites
What
do I need to order a search?
All you need to order a search:
- Address of property including the post
code
- A paypal account or a debit/credit
card (see www.paypal.co.uk
for details)
An email will be sent to you within 24 Hrs of receiving the your search instructions containing the Official copy of documents requested.
Do
we offer property searches for Scotland and N. Ireland?
This is currently under development, and
we will be able to offer this service very soon.
How
do I contact customer services?
Please use the call back service if you require further information or want a quote for multiple instructions. Our professional staff will call you back as soon as possible.
Please ensure that you state:
- your name
- the nature of your enquiry
- e-mail address (if available)
- telephone number you want us to call
you back on
- preferred time for us to contact you
[We will also do our best to ensure that we contact you
during the specified preferred time]
- any other information that you feel
is relevant

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